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11.08.2024
Call Center Workforce Manager
Riyadh
The call center workforce manager role is pivotal in call center management. They are meant to drive optimal productivity within a multi-site, multi-skilled, 24/7 call center setup.This role centralizes forecasting, scheduling, and intraday performance management. Its ultimate purpose is to ensure ...
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Majorel KSA
02.08.2024
Team Leader/ قائد فريق
Riyadh
... the successful execution of projects and driving the team towards excellence.Responsibilities:Lead and motivate a team to meet and exceed targets and objectives.Provide guidance and support to team members, fostering a positive and collaborative work environment.Implement effective strategies ...
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Majorel KSA
11.08.2024
Customer Service Quality Specialist
Riyadh
... standards for support and call center quality assurance.Review a selection of support agents’ interactions across various channels (calls, emails, chats, etc.).Evaluate support engagements against predetermined quality benchmarks.Provide agents with constructive feedback and guidance during ...
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Majorel KSA
19.08.2024
Operation Manager
Riyadh
The Operation Manager is responsible for overseeing and managing the daily operations of the company. They will ensure that all processes and procedures are running smoothly and efficiently, and that all employees are performing their duties effectively. The Operation Manager will work closely with ...
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Majorel KSA
Today
HR Manager
Riyadh
... Sales Accepted Leads (SAL) volume targets.Collaborate with and leverage teammates to develop targeted lists, call strategies, and messaging to drive opportunities.Utilize business and industry knowledge to research accounts, identify key players, generate interest, and develop accounts.Work to ...
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Majorel KSA
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