ResponsibilitiesGauge client requirements to offer the perfect solution through fruitful interaction.Offer appropriate details about the company using relevant tools and software to inform the customers about ongoing projects or other information.Ensure resolving doubts and queries of customers by providing accurate and suitable information within set deadlines.Keep records of customer interactions, process customer accounts and file documents.Interact with the senior management to understand updated organizational policies and new products.Troubleshoot and resolve product issues and concerns.SkillsPrevious association with a company in the role of a customer service executive or representative.Knowledge of online tools and platforms that enhance customer experience by leveraging appropriate features.Strong phone handling skills and active listening.Fluent communicator with an ability to present ideas and concepts through hi-tech and conventional channels.Good time management and organizational skills that contribute to a rise in overall productivity.Excellent computer skills.#J-18808-Ljbffr