Job DescriptionDescriptionKey AccountabilityDelivers the store targets and revenue for the concept for area assigned.Focuses on driving ATV, UPT, Footfall & Conversions by using Store Intelligence Reports.Delivers monthly e-commerce targets with store integrated tools and technology and is keen to capitalize from every touch point.Strategizes and executes activities and events along with marketing teams to drive footfalls.Implements and executes promotions events and concept campaigns to drive revenue and targets as per concept directives and acknowledges it for reviews and feedback purposes.Attempts to drive B2B business by corporate tie-ups and ministry contracts.Shares periodically important information about competitive activity with the relevant stakeholders (Buying, Merchandising, HR, Store Planning, Marketing) and takes corrective action to stay ahead of competition at all times.Customer FocusEnsures the store teams deliver a delightful customer experience journey in stores.Ensures all staff are trained to deliver Concept Initiatives like Customer service & Product.Responsible for increasing NPS / Mystery shopping metrics, analyses results periodically and takes corrective action.Manages and increases the Shukran enrollment & drives conversions across his area.Responsible for driving Customer Recovery in case of unsatisfied customers.Helps customers navigate through online kiosk, showcases out-of-stock products, extended ranges and online exclusive products as per their needs and choices.Ensures store layout and merchandise meet concept standards and provide the right customer experience.Strategizes and creates a great store environment to attract customers.People FocusEmbeds the values and behaviors and builds a strong culture of motivation, trust and engagement.Coaches and supports Store managers in their development and helps them perform. Drives LMS learning in area.Drives a learning-culture under 70:20:10 learning framework (70% - on the job, 20%- coaching and feedback, 10% - formal learning through classroom or LMS), develops team skills by driving learning through OJT and assessments.Defines goals and key performance indicators and ensures effective implementation of the LMGs performance management process & talent review process.Supports the store management teams by ensuring they are fully trained on product, customer service and competent users on all aspects of store operating processes within the stores.Reduces attrition and builds succession to grow talent from within. Responsible for developing successors.Plans and implements localization agenda as per local regulations. Focuses on Nationals team associates for connecting them with business, customer orientation at regular basis, encouraging and motivating them towards career growth aspirations and career path.Business FocusMonitors and drives store performance through periodic store visits and team meetings to maximize Sales & operational efficiency.Visits & analyses competition stores periodically & plans to ensure being ahead of competition on range, Quality of staff, Execution excellence and customer service.Measures and optimizes productivity (Sale productivity, Sale per sqft) by effective utilization of resources within budgetary guidelines.Reviews all internal audit reports (BOE) and implements necessary corrective action required.Drives new store openings & refurbishments by aligning with different stakeholders as per SOP.Complies with local regulations, follows guidelines as per the concept audit standards, reviews and takes corrective actions on the audit report.Aware of Market Intelligence & Tracks to deliver desired market share in the operating markets.Category & Inventory ManagementFocuses on maximizing sell-throughs of seasonal stocks.Manages Seasonal Plan and execution end to end for his area.Communicates business drivers, merchandise and quality issues and other related information to concept manager, buying and retail concept team time-to-time.Monitors best sellers (NOOS, AIS) and zero sellers and takes appropriate action to focus on sales and avoid stock outs.Understands Store Profiles and catchment and provides product feedback & trends to the Territory Head.Liaises with planning and Inventory Teams to ensure 100% stock availability across all stores specially for Best Seller NOOS & AIS Stocks.Ensures all stock takes and physical inventory counts are carried out as per the defined process, assists stores with the development and implementation of stock loss action plans in conjunction with the Concept manager thereby reducing Shrinkage by X% as per concept norms.#J-18808-Ljbffr