Company Description Get ready to discover Mövenpick Resort Al Marjan Island, a 5-star resort in Ras Al Khaimah built beside 300M of soft sand beach. 418 rooms and suites offer flexible comfort with spectacular sea views from every balcony. Six specialty bars and restaurants, three outdoor pools, a wellness hub with a fully equipped gym and four treatment rooms, water sports, and a year-round Kids Club make it an ideal holiday destination. Whatever your pace, in the sea or on land, enjoy an experience-fueled environment. Job Description Guest Service Agent You are the beginning of an exceptional guest experience. As a Guest Service Agent, you will make our guests feel welcome and reflect the exceptional experience that comes when they arrive! What You Will Be Doing Consistently offer exceptional, friendly, and engaging service Ensure the best selection for the guest and maximize revenue through up-selling Recommend property facilities and assist guests with information and special requests Book room reservation requests, enter rooming lists, and update accurate information in the system Answer phone calls and queries, provide necessary information, and respond to emails in a timely manner Qualifications Your experience and skills include: Minimum 2 years experience as a Reservations Agent / Telephone Operator for a 5-Star Hotel/Resort in UAE Guest-focused personality is essential; experience is an asset Prior experience working with Opera is preferred Strong interpersonal and problem-solving abilities Multi-lingual, i.e. Russian/Arabic language would be a plus Additional Information Why work for Accor? We are far more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ . Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS #J-18808-Ljbffr