To monitor measures implemented for pro-active identification, execution, prioritisation, and measurement of a consistent approach to client experience through implementation and adoption of the client experience minimum standards, frameworks, and rules across CHNW SA fraud value chain. Support the management of the resolution of client and staff friction points to improve the overall client experience as it relates to fraud risk management considering the overall client experience objectives. Qualifications Bachelor’s Degree or Diploma in Hospitality Experience Required Client Coverage - 4 - 5 years of experience. 4 - 5 years in hospitality management. General understanding of the Hospitality Industry. 4 - 5 years experience in all facets of the hospitality service environment. Experience with stakeholder management required and must be strategic and operational in real estates. Additional Information Adopting Practical Approaches Articulating Information Examining Information Exploring Possibilities Generating Ideas Interpreting Data Making Decisions Providing Insights Taking Action Team Working Upholding Standards Compliance Customer Reception and Channeling Product and Services Knowledge Verbal Communication Analytics and Advanced Excel Target Driven, and have Excellent Communication skills Please note: All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any form of payment as part of our recruitment process. If you experience this, please contact our Fraud line on +27 800222050 or TransactionFraudOpsSA@standardbank.co.za #J-18808-Ljbffr