Business Manager, UAE, Middle East&Pakistan (UAE National Preferred) This role will report directly to the Head of Business Management, Transaction Banking and matrix to the dual-hat role of Head of TB UAE, Middle East, Pakistan and Africa, and Head of Trade&Working Capital, AME. This role will provide representation for the Head of TB UAE, Middle East, Pakistan and Africa, and Head of Trade&Working Capital, AME in collectively achieving Transaction Banking goals, and will support delivery of regional business performance, lead on global market management activities, drive the TB UAE, Middle East, Pakistan and Africa people agenda (working closely with the other TB business managers) and ensure delivery against strategy&support resolution of critical business issues. The role holder will have a big picture mindset, strong problem-solving skills and ability to challenge ideas and develop solutions. The role holder will also be familiar with TB clients and industry events. The role is inherently varied and reflects the changing demands and responsibilities of the Head of TB UAE, Middle East, Pakistan and Africa, and Head of Trade&Working Capital, AME, therefore the role holder must be adaptable and able to manage across priorities. Job Summary This role will report directly to the Head of Business Management, Transaction Banking and matrix to the dual-hat role of Head of TB UAE, Middle East, Pakistan and Africa, and Head of Trade&Working Capital, AME. This role will provide representation for the Head of TB UAE, Middle East, Pakistan and Africa, and Head of Trade&Working Capital, AME in collectively achieving Transaction Banking goals, and will support delivery of regional business performance, lead on global market management activities, drive the TB UAE, Middle East, Pakistan and Africa people agenda (working closely with the other TB business managers) and ensure delivery against strategy&support resolution of critical business issues. The role holder will have a big picture mindset, strong problem-solving skills and ability to challenge ideas and develop solutions. The role holder will also be familiar with TB clients and industry events. The role is inherently varied and reflects the changing demands and responsibilities of the Head of TB UAE, Middle East, Pakistan and Africa, and Head of Trade&Working Capital, AME, therefore the role holder must be adaptable and able to manage across priorities. Responsibilities Representation for Head of TB UAE, Middle East, Pakistan and Africa, and Head of Trade&Working Capital, AME Act as a key point of contact for the Head of TB UAE, Middle East, Pakistan and Africa, and Head of Trade&Working Capital, AME, facilitating engagement, communication, challenge, and alignment. Support the Head of TB UAE, Middle East, Pakistan and Africa, and Head of Trade&Working Capital, AME in understanding and overseeing the various initiatives and activities underway across the region and global market management, challenging outputs where required, and keeping them abreast of updates. Provide decision facilitation for the Head of TB UAE, Middle East, Pakistan and Africa, and Head of Trade&Working Capital, AME, whilst reconciling business challenges in a timely manner. Ensure accuracy of all materials produced for the attention of the Head of TB UAE, Middle East, Pakistan and Africa, and Head of Trade&Working Capital, AME, providing review, challenge and follow-up. Create an environment which rewards forward planning, prioritisation, and deadline management in Asia. Work closely with the Executive Assistant for the Head of TB UAE, Middle East, Pakistan and Africa, and Head of Trade&Working Capital, AME to ensure effective use of time. Work on everyday action items that supports the effectiveness of Transaction Banking in UAE, Middle East, Pakistan and Africa, and delivery of thought leadership. Lead on the development of frameworks to drive TB client event agendas consistently across markets. Support the business agenda for global events catered for TB client segments, to include roundtables, training academies, etc. Partnering with Marketing Teams for delivery. Coordinate the TB external awards programme across stakeholders (Sales, Marketing, Communication, Product, Implementation, Service, Coverage, Compliance, Operations, etc). Support the coordination and delivery of market research and client feedback surveys, working with internal and external research partners, providing analysis and recommendations for TB opportunities. Deliver against key priorities for the Transaction Banking business in UAE, Middle East, Pakistan and Africa, ensuring alignment with key stakeholders across CCIB, and helping bring the “voice” of the footprint region to the global TBMT. Responsible for preparations for all MT meetings and committees, ensuring materials highlight key matters and enable decisions. Support the collective delivery of the pan-TB agenda across all business lines – Cash, Trade, Sales, Implementation, revenue and cost targets, people initiatives, and overall strategic goals. Support and drive overall cohesion across the TB businesses, underpinning all activity with a “OneTB” mentality. Support budgeting, HC planning and delivery against financial and capital commitments throughout the financial year. This will include data analysis and presenting detailed recommendations and scenario planning. Review MIS from Finance teams and make recommendations to manage business cost and performance accordingly. Develop and track key measures of performance and success, to drive continuous improvement and alignment to corporate plan in Asia. Coordinate and support business engagements with other teams / partners across TB, CCIB and CPBB. As a member of the BPM team within Transaction Banking, partner with other BPMs to share ideas and best practices for delivering against common goals. Lead the design and delivery of relevant Management Team meetings, ensuring effective meeting agendas and facilitation. Handle sensitive information, ensuring effective response and resolution. Coordinate specific people plan projects/ initiatives for TB teams in UAE, Middle East, Pakistan and Africa, in partnership with the Head of Business Management for TB and the TB HR Business Partner. Support the delivery of MIS to meet the needs of the business, across talent management, year-end processes, learning/development plans, staff surveys, etc. Work closely with management across TB to ensure a standard approach to issue resolution, handling initiatives and driving change. Work closely with Group and Regional stakeholders across BPMs, COOs, CFOs, Strategy, Enablement and HR for activities and performance tracking linked to revenue&cost targets, investment requirements, product&client strategy, risk management, marketing and people priorities. Engage with internal&external stakeholders where appropriate to ensure TB initiatives are fit for purpose in delivering our aspiration in UAE, Middle East, Pakistan and Africa. Key Stakeholders Head, Business Management&Enablement, TB Head of TB UAE, Middle East, Pakistan and Africa, and Head of Trade&Working Capital, AME role PA to Head of TB UAE, Middle East, Pakistan and Africa, and Head of Trade&Working Capital, AME role UAE, Middle East, Pakistan and Africa TB Leadership Teams UAE, Middle East, Pakistan and Africa Management Teams Head, Business Change&Enablement, TB TB PAs TB BPMs TB COOs TB Enablement Team Qualification Education University degree (minimum) Languages Fluency in English Role Specific Technical Competencies Experience in Transaction Banking Global Mindset Familiar with industry events and awards Knowledge of TB Clients Analytical Skills Strategic Mindset Organisational Skills Stakeholder Management About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together We Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do. Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well. Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term. What we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits. A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. Profile Description Standard Chartered Bank #J-18808-Ljbffr