Job Summary Financing and Securities Services, a division within Financial Markets, will cover all Securities Services Client businesses services – Custody, Clearing, Fiduciary and Fund Services, Securities Lending, Money Markets and Prime Services, as well as Utilities services –Funding Desk, Credit Valuation Adjustment, and the Modelling and Analytics Group. The key objective of the Client Solutions team is to create an excellent client experience for our clients across our footprint. This should be uniform and consistent across all booking locations. The mandate of this team commences from post sales through to day-to-day servicing of our clients. The core function of this team currently includes implementation, local service management, client services for both Securities Services and Prime Brokerage. This team will act as a conduit between Front Office and Operations, ensuring a seamless handshake between both parties, and a streamline day-to-day servicing. Strategy Individuals in the FSS Client Solutions team are responsible for the onboarding and day to day account and relationship management of FSS clients. Primary responsibility is to actively manage and maintain a strong level of satisfaction among the most important clients within Securities Services globally. The jobholder’s responsibility is to understand these requirements and ensure they are delivered consistently to a high standard. Manage existing clients to maximise their satisfaction and long-term contribution to the bottom line. The role is also responsible for the client relationship throughout the implementation process and will act as the single point of contact for the client during the implementation phase. Business Individuals in this team will support the FSS business and clients through effective transition from sales prospect/mandate to client go-live. Post go-live they may be required to perform the role of dedicated Business Account Manager / Client Service for their allocated clients. Works closely with Sales/Coverage teams to fully understand the client and its business. Processes Onboard clients to the FSS offering and provide client training. Provide day to day client support. Conducting regular client reviews. Collaborate with internal teams within the bank to deliver effective solutions to client requirements. Governance Maintains awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role. Key Stakeholders Closely liaises with internal technology and operations teams to define common standards to adopt in managing the operational relationship with clients. Works closely with Sales and Product Management to define client requirements and prioritise accordingly. Other Responsibilities Embeds Here for good and Group’s brand and values. Act as a role model, behaving with integrity and demonstrating exemplary conduct. Qualification Dynamic team player, capable of adopting collaborative approach in designing unique client solutions. Good knowledge of Securities Services and well *** with local banking rules, regulations and guidelines. Ability to work under strict timelines, budget and produce high quality deliverables. Self-motivated, confident individual with excellent communication and presentation skills. Role Specific Technical Competencies Client Relationship management. FSS Product Knowledge. Experience in onboarding client accounts and transitioning into delivery of operational service. About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. Together We Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do. Never settle, continuously striving to improve and innovate. Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term. What We Offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days). Flexible working options based around home and office locations. A continuous learning culture to support your growth. Being part of an inclusive and values driven organisation. #J-18808-Ljbffr