Key Responsibilities: Ensure consistently strong operational support for all internal hotel IT systems and users, minimizing any system outages. Supervise the IT Department on a daily basis. Maintain excellent product knowledge and apply it to deliver full system benefits. Understand, fully, the legal requirements on IT governance and security. Handle, efficiently and completely, IT issues that arise. Identify current and future system needs and provide solutions for the identified needs. Build strong internal working relationships with all hotel Departments. What are we looking for? Previous IT management experience, preferably in the hotel, leisure, and/or service sector. Experience of all Microsoft systems. Experience of hotel applications, such as Fidelio and Micros, preferred. Excellent organizational and interpersonal skills. Current technical skills and knowledge of technology. General understanding of IT infrastructure trends and technologies, including networks, databases, business applications, and development methodology. Ability to plan ahead and develop contingency plans, where necessary. #J-18808-Ljbffr