Responsibilities: Managing and coaching your front office team to deliver memorable guest experiences and the warmest of welcomes Engaging with guests to build personal relationships and remedy any complaints Conducting regular front office inspections to ensure we’re making the right first impression Helping to prepare budgets and finding new ways to drive revenue from walk-ins and up-selling at the front desk Training team members on PBX procedures and taking the lead during an emergency or crisis What we need from you: Resort experience within a luxury brand Min 1 year experience in similar role, in a resort setting Strong skills and knowledge of Opera system Excellent communication skills - written and oral Adaptability to diverse market and team Excellent guest experience skills #J-18808-Ljbffr