INSPIRE | EXHILARATE | DELIGHTFor over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in luxury, beauty, fashion, and art de vivre categories.Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer.Today, Chalhoub Group stands for 14,000 skilled professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work.To keep the innovation journey going, the Group has set up “The Greenhouse”, which is an innovation hub and incubator space for start-ups and small businesses in the region and internationally. The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners, and the planet.What You'll Be DoingAt Chalhoub, creativity is a team effort! Working as a Store Supervisor, you will be responsible for leading a sales team towards achieving sales targets while delivering exceptional Guest Experience; and ensuring support in the implementation of CRM, CX, and other key customer and people initiatives in-store.Nurture talent within the team through on-the-job coaching and stretch assignments in coordination with the People Partner.Drive eNPS through people experience initiatives and culture.Oversee store's day-to-day operations related to VM, Retail Store SOPs adherence, and sales team schedule.Offer support to store staff during in-store events.Act as the key point of contact with the back-office team.Ensure click and collect are conducted within SLAs.Ensure customer data is properly captured by the team in adherence to marketing team requirements.Promote loyalty program (MUSE) and ensure team knowledge about app offerings.Increase the revenue target of the store.Drive sell-throughs within the store.Support in-store CX initiatives.Provide input on what’s working well and what’s not working well within the store.What You'll Need To SucceedMinimum of 2 years in supervisory retail experience, preferably in Eyewear.Strong written and verbal communication skills in English.Saudi Nationality.What We Can Offer YouWith us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities, and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary every day.We recognize the value that you bring and strive to provide a competitive benefits package which includes healthcare, child education contributions, remote and flexible working policies, and exclusive employee discounts.We Invite All Applicants to ApplyIt Takes Diversity Of Thought, Culture, Background, Differing Abilities, and Perspectives to truly Inspire, Exhilarate, and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity. We welcome all applicants to apply and be part of our exciting future.#J-18808-Ljbffr