21.09.2024
Product Support Specialist
Olayancareer
Saudi Arabia, Al Khobar
Other High-Paying Jobs in Al Rayyan
Select how often (in days) to receive an alert: Create AlertSub Department: Sales & Marketing - Field SalesNumber of Openings: 1Role PurposeResponsible for Transportation Department Products related issues.Job Accountabilities & ActivitiesLocal Sales Organization:To efficiently and timely place orders on Scania.To ensure that ordered units meet specifications, prevent mistakes in specs, and avoid delays in shipment.Ability to answer customers' and sales team's technical questions.Actively and efficiently answer product-related inquiries.To identify new segments with high potential.Generate reports on competitors' product range and their sales and marketing activities.To prepare tenders whenever needed actively and efficiently.To ensure our products comply with legal regulations and avoid any non-compliance.Generate required calculation reports to professionally support the sales team.To receive ordered trucks from suppliers without mistakes regarding original specifications.To utilize available tools from suppliers to support the sales team.To improve sales team product knowledge and keep them updated with any developments from the supplier.Active participation in executing meetings, seminars, and local exhibitions in a professional manner.Liaise between sales and after-sales department for smooth and efficient handling of customer problems when they arise.To handle all homologation issues with local authorities.Local Product Management in coordination with line manager:To handle online ordering and product follow-up efficiently and in a timely manner.Generate reports on newly developed customer demands.To monitor market trends and expected future transport developments.To keep management updated with competitors' movements in the market.To maintain good contact with local authorities related to our industry to stay informed about legal issues.To be fully updated with sales tools introduced by suppliers.To maintain a high level of product knowledge to train the sales force whenever needed.Liaise with local Body Builders:To handle all superstructure issues with body builders from getting offers to delivery.To efficiently support body builders with the needed information to facilitate their jobs.To successfully arrange and conduct seminars to improve body builders' knowledge about our products.To receive defect-free products.Education & CertificationsGraduate in EngineeringRequired Years of Experience1 to 2 years of experienceIntermediate or advanced knowledge of Office Automation products and their capabilities, such as Multifunction products (MFPs), Point of Sales (POS), Barcode Printers (BCPs), Large Format MFPs, Managed Print Solutions (MPS).#J-18808-Ljbffr
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