Job Description - Reservations Supervisor (HOT0AST2)Reservations Supervisor (Job Number: HOT0AST2)Work LocationsWork Locations: Hilton Al Khobar King Fahd Causeway, Al Hamra, Al Khobar 34628A Reservations Supervisor oversees the Reservations Team and how it performs routine procedures in order to maximize revenue and Guest satisfaction.What will I be doing?As Reservations Supervisor, you oversee the Reservations Team to maximize revenue and Guest satisfaction. Responsibilities include:Assist in the day-to-day operations of the Reservations DepartmentManage inquiries promptly and professionallyUnderstand trends for maximum occupancy and ratesIdentify sales opportunitiesMonitor customer satisfaction and resolve issuesDevelop Team Members and maintain high standardsEnsure Reservations policies are followedMonitor Team performance and assist in recruitment and trainingWhat are we looking for?Key qualifications:Organizational and administration skillsPositive attitude and communication skillsCommitment to customer serviceConfident telephone mannerIT skillsExcellent grooming standardsPreferred qualifications:Knowledge of hotel property management systemsPrevious experience in Reservations/SalesRelevant degree in businessWhat will it be like to work for Hilton?Hilton is a global hospitality company known for exceptional guest experiences. Join us to create remarkable hospitality experiences worldwide!#J-18808-Ljbffr