Responsibilities: Receive and greet customers, discuss servicing/repair needs, guide them on assessment&repair of problems/faults and service requirements based on manufacturer recommendation. When agreed, record the requirement correctly on the job card to avoid any ambiguity affecting the quality of repair. Explain to the customer the contents of the job, its value, and cost involved. After obtaining confirmation, prepare clear and unambiguous work instructions for the technician to carry out the job and keep in constant touch to ensure that work is progressing properly. Organize inspection upon completion of the job to ensure the quality of the job meets the prescribed standard and to satisfy the customer that the job has been carried out as desired. Deliver the vehicle in the most courteous manner once the job has been completed to the entire satisfaction of the customer and authorities of the workshop to ensure continuity of business. Establish healthy and profitable relationships by proactively communicating and following up with existing as well as prospective customers on the performance of their cars and if they require any service attention to consolidate and enhance the customer base. Keep customers constantly posted on the status of back order parts, their actual date and time of arrival to assure the customer of the company’s genuine interest in sorting out their problem to retain customer confidence. Keep customers periodically informed about the work progress and deliver vehicles after collecting the repair charges/LPO/IPO. Up-sell new accessories, service packages, and additional services, and participate actively in service campaigns. Upgrade product knowledge through web-based training and classroom training. Establish cordial relations with customers and workshop staff. Follow up on Work In Progress (WIP) targeting closure in 30 days. Follow up with customers on long pending vehicles for taking delivery. Qualifications&Experience: 2-5 years’ experience as Service Advisor in an automotive dealership. Diploma in Automobile Engineering or graduate. #J-18808-Ljbffr