Company Description Sofitel Al Hamra Beach Resort Qualifications Provide guests with thorough and knowledgeable range of spa treatments using professional draping techniques. Escort all guests to changing rooms, retail/relaxation area or next appointment. Greet all arriving and departing guests in treatment areas by name. Receive and respond to all guests concerns, comments or complaints with discretion and urgency. Advise all incoming guests of treatment procedures, special instructions and billing information. Communicate guest request preferences to relevant departments and co-workers. Provide respect, sensitivity and concern for guests needs with a professional and pleasant manner. Maintain positive guest relations at all times, including in-house, external, residents and telephone enquiries. Accommodate VIP guest preferences. Practice professionalism in every situation with management, guests and employees, treating each person with respect and integrity. Maintain the confidentiality policy for all guests and employees. Maintain guest history files. #J-18808-Ljbffr