ResponsibilitiesEnsure visitors/calls are dealt with in a welcoming, courteous and professional manner, seeking to anticipate their needs where possible.Ensure guests and visitors to site are greeted with a courteous friendly manner and inform their host promptly.Maintain the image of front of house.Process and monitor requests to book meeting rooms/training rooms, ensuring all requirements are satisfied (AV, seating layout, hospitality, climate). Monitor conference room booking system to deliver a proactive and professional service to clients.Log, monitor, and update helpdesk calls for faults and required improvements; update and complete when applicable.Maintain and actively work on the Reception filing system, keeping it up to date and within the CBRE procedure.Ensure that client security and emergency procedures are adhered to at all times, taking an active role in the evacuation of the building as laid down in the Incident Control procedures.Liaise with security to ensure overall service to users in the building is maintained.Maintain security and safety standards as required, ensuring that visitors are escorted and contractors do not have access to areas without the appropriate authorization or supervision.Continually communicate building issues to end users, clients, and the CBRE Management team. Escalate urgent issues identified to the Facilities Supervisor.Monitor and procure stationary office consumables.Work within the requirements of the clients/CBRE Health & Safety Policy, ensuring that all non-conformances and opportunities for improvement are reported to the Facilities Management Team.Work with and support other members of the team.Follow all Health & Safety and Environmental requirements defined on work instructions or communicated in training.Carry out any other reasonable tasks as required by the CBRE FM team. Work with other team members of the FM team within the Region and when required, UK & I team.Experience RequiredStrong leadership, communication, and teamwork skills.Customer relationship development and management.Strong commercial acumen.Creative problem solving and solutioning.Knowledge of corporate real estate outsourcing strategy.Knowledge of legal and contractual risk management protocols for real estate outsourcing.Base knowledge of service and value proposition.Sales pipeline management.Influencing and negotiating.External network development.Degree in business, real estate, or associated discipline.Relevant experience and training.#J-18808-Ljbffr