Khobar, Saudi Arabia After Sales Services 23 October 2023Job DescriptionTo provide helpful information, answering questions, and responding to customer concerns and act as a front line of support for customers by ensuring that customers are satisfied with products, services, and features.Responsibilities & DutiesAddress customer issues and resolve them in a timely and efficient mannerEnsure that all valid customer concerns are being dealt with immediatelyTake ownership of the customer’s problem and be the single point of contact for all inquiries related to the troubleshooting procedure, the expected resolution time, and updates on the progress madeListen to customers’ concerns, issues and questionsResolve customers’ concerns and answer customers’ questions to your best abilityInteract with customers on a variety of channels such as phone, email, and portals if anyMaintain a positive attitude and calmly respond to customers’ complaintsOpen new customer accountsAttract customers by promoting the product and company positively, answering questions and addressing concerns as they ariseRecommend possible products to meet the customers’ needsRefer issues and questions to managers if necessaryPrepare product and customer reports by gathering data collected during customer interactionsPerform other job-related projects and/or assignments that he/she might be asked to do by his/her direct supervisor/manager for special assistance that are often not mentioned in this job description as they arise under specific circumstancesDesired Experience2 years of experienceEducationBachelorsBusiness Management And AdministrationSkillsCustomer ServiceCertificatesCustomer ServiceScreeningsMedical TestEducation VerificationCriminal/Police Clearance#J-18808-Ljbffr