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Customer Service Quality Manager
Riyadh
This is a Customer Service Quality Manager position based in Riyadh, Saudi Arabia. As a Customer Service Quality Manager, you will be responsible for ensuring the highest level of customer satisfaction by overseeing and improving the quality of customer service operations. You will play a critical ...
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Majorel KSA
19.07.2024
HR Manager
Riyadh
»Effectively manage&execute outbound prospecting initiatives. »Conduct high-level discovery conversations in target accounts. »Meet or exceed SDR sourced Sales Accepted Leads SAL volume targets. »Collaborate with and leverage teammates to develop targeted lists, call strategies, and messaging to ...
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Majorel KSA
19.08.2024
Operation Manager
Riyadh
... imize resources to maximize productivity and minimize costs. Coordinate and collaborate with other departments to ensure smooth and efficient operations. Provide leadership and guidance to the operations team, including training and development opportunities. Minimum Requirements: Minimum of 5 ...
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Majorel KSA
11.08.2024
Call Center Workforce Manager
Riyadh
The call center workforce manager role is pivotal in call center management. They are meant to drive optimal productivity within a multi-site, multi-skilled, 24/7 call center setup. This role centralizes forecasting, scheduling, and intraday performance management. Its ultimate purpose is to ensure ...
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Majorel KSA
11.08.2024
Customer Service Quality Specialist
Riyadh
... imilarly excellent treatment. Responsibilities: Establish and refine internal standards for support and call center quality assurance. Review a selection of support agents’ interactions across various channels (calls, emails, chats, etc.). Evaluate support engagements against predetermined ...
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Majorel KSA
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